HubDuck How companies harness the power of Net Promoter Score

How companies harness the power of ‘Net Promoter Score’?

Know-how

By tying NPS and the accompanying feedback to spending behavior, Walmart was able to identify pain points and opportunities that have real effects on revenue.

For example:

  • Customers who are greeted by a sales associate spend 18% more than those who are not greeted.
  • Customers who are assisted by a sales associate spend an average of 28% more than customers who are not assisted.
  • Promoters visit 9% more frequently and spend more per visit than detractors.

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